Terms & Conditions

1. Who you are contracting with

These terms are between you and Upvero (“we”, “us”), trading as Upvero. They govern your use of our website design, hosting and maintenance service (the “Service”).

2. Acceptance

By creating an account, purchasing a plan or continuing to use the Service you agree to these terms. If you are agreeing on behalf of a business, you confirm you have authority to bind that business. If you are an individual, you confirm you are of legal age.

3. The Service

We build, host, secure and maintain a website for your business on a subscription basis. The specific inclusions of your plan (pages, features, support scope and update volume) are those listed on our pricing page for the plan you purchase.

4. Your account

You must provide accurate information and keep it up to date, keep your login credentials confidential, and you are responsible for activity carried out under your account.

5. Acceptable use

You must not use the Service to:

• break the law or facilitate unlawful activity;
• commit fraud, send spam, or run deceptive or misleading campaigns;
• infringe anyone’s intellectual property or privacy rights;
• interfere with security — including uploading malware, probing or scanning our systems, or scraping our infrastructure;
• resell, redistribute, reverse engineer or circumvent technical limits of the Service.

6. Content you provide

You keep ownership of your logos, text, images and other materials. You grant us a limited licence to host, adapt and publish that content solely to operate your website. You confirm you have the rights to everything you supply. If a rights holder contacts us, we may remove the material in question; repeated infringement may end your plan.

7. Our intellectual property

We retain ownership of our software, templates, generation tooling, documentation and branding. Your plan grants a limited, non-exclusive, non-transferable right to use the Service while your subscription is active.

8. Service levels

We work hard to keep your site fast and online, but we do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law, all implied warranties, including merchantability and fitness for a particular purpose, are disclaimed.

9. AI-generated content

Parts of your site may be drafted with AI assistance. Automated output can contain inaccuracies and is not professional, legal, financial or medical advice. You are responsible for reviewing your site content before it goes live and for the accuracy of any claims made about your business. We may refuse, filter or remove content that breaches section 5.

10. Payment, billing and cancellation

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Plans are billed monthly in advance after any free trial ends, and renew automatically until cancelled. Payment, billing, currency, tax and cancellation mechanics are set out in the Paddle Buyer Terms. You can cancel any subscription yourself at any time from the Subscription page; cancellation stops future charges and your site stays online until the end of the period you have already paid for.

11. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel at any time; access continues to the end of the paid period. On termination we will provide a reasonable window to export your content before deletion.

12. Liability

Our aggregate liability is limited to the fees you paid in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost profits, data or goodwill. Nothing limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law.

13. Indemnity

You will indemnify us against claims arising from content you supply, your unlawful use of the Service, or your breach of these terms.

14. General

We may update these terms; material changes will be notified by email. You may not assign these terms without our consent; we may assign them as part of a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. These terms are governed by the laws of the jurisdiction in which Upvero is established, and disputes are subject to the courts of that jurisdiction.

15. Contact

Questions about these terms: support@upverosites.com.